HeadUp Labs

App FAQs 23

• Why use HeadUp?
• Understanding your HeadUp dashboard and health ratings
• Navigating your HeadUp dashboard
• How long until I receive my HeadUp health ratings? 
• Where did my rating go?!

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Mind Rating FAQs 7

• What is a mood check-in?
• What do mood check-in notifications look like?
• How is my Mind Rating Calculated?
• Where's my Mind rating?
• How do OK-ish emotions affect my Mood rating?

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Heart Rate FAQs 11

• How to check your HeadUp heart data
• Where's my Heart rating?
• Why is my HeadUp resting heart higher than that displayed in the Apple Health app?
• Why do I have a red/amber-too-low resting heart rate rating?
• My amber-too-low rating changed to green – what happened?

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Sleep Rating FAQs 12

• How to check your HeadUp sleep data
• I don't have my sleep rating yet
• Why is my HeadUp sleep duration longer than what’s displayed in my other apps? (Health)
• Why is my HeadUp sleep duration shorter than what's displayed in my other apps?
• I'm missing data on my HeadUp sleep graph (Fitbit)

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Body Composition FAQs 5

• How do I update my Weight measurements?
• Why calculate Body Fat Percentage? 
• How is my Body Fat Percentage calculated?
• Why haven’t I received my Body Fat Percentage rating?
• Why is HeadUp asking for my Jeans size and how do I convert it?

Activity FAQs 11

• How to check your HeadUp step-count data
• Exercise Minutes: what is a 4-complete-week rolling time-window?
• Exercise Minutes: covering 3 weeks of the 4 complete-weeks
• What is a 28-day rolling time-window?
• Exercise Minutes: Intense vs Moderate

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Device Compatibility FAQs 18

• What devices does HeadUp sync with?
• How to connect your Apple Watch to the HeadUp app
• How to connect your Fitbit to the HeadUp app
• How to connect your Garmin to the HeadUp app
• How to connect your Misfit to the HeadUp app

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Team Challenge FAQs 13

• How do I sign up for the Team Challenge?
• How does the Team Challenge work?
• How are teams created?
• How many people are there in teams?
• Can we change our team name?

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Delta FAQs 39

• How to connect my Delta to the HeadUp app?
• How to sync my Delta with the HeadUp app?
• How do I know if my Delta has synced?
• Can I connect my Delta to the app if I don't have a HeadUp account?
• How do I navigate the Delta?

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HbA1c Diabetes Test Service FAQs 20

• How do I take the Diabetes Test Servic?
• What if my diabetes test comes back with a high / very high test result?
• In what situations is the Diabetes Test Service not appropriate?
• What can affect the results of this test?
• How is HbA1c different from a Blood Glucose Test?

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Announcements 0

3rd Party Device FAQs 10

• Who am I buying this device from?
• I’m having trouble completing the purchase
• Are you sure it will work with the HeadUp Labs App?
• Do I have to download the Vendor App as well?
• Will HeadUp Labs send me an invoice?

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