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Why use HeadUp?
Understanding your HeadUp dashboard and health ratings
Navigating your HeadUp dashboard
How long until I receive my HeadUp health ratings?
Where did my rating go?!
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Mind Rating FAQs
What is a mood check-in?
What do mood check-in notifications look like?
How is my Mind Rating Calculated?
Where's my Mind rating?
How do OK-ish emotions affect my Mood rating?
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Heart Rate FAQs
How to check your HeadUp heart data
Where's my Heart rating?
Why is my HeadUp resting heart higher than that displayed in the Apple Health app?
Why do I have a red/amber-too-low resting heart rate rating?
My amber-too-low rating changed to green – what happened?
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Sleep Rating FAQs
How to check your HeadUp sleep data
I don't have my sleep rating yet
Why is my HeadUp sleep duration longer than what’s displayed in my other apps? (Health)
Why is my HeadUp sleep duration shorter than what's displayed in my other apps?
I'm missing data on my HeadUp sleep graph (Fitbit)
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Body Composition FAQs
How do I update my Weight measurements?
Why calculate Body Fat Percentage?
How is my Body Fat Percentage calculated?
Why haven’t I received my Body Fat Percentage rating?
Why is HeadUp asking for my Jeans size and how do I convert it?
How to check your HeadUp step-count data
Exercise Minutes: what is a 4-complete-week rolling time-window?
Exercise Minutes: covering 3 weeks of the 4 complete-weeks
What is a 28-day rolling time-window?
Exercise Minutes: Intense vs Moderate
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Device Compatibility FAQs
What devices does HeadUp sync with?
How to connect your Apple Watch to the HeadUp app
How to connect your Fitbit to the HeadUp app
How to connect your Garmin to the HeadUp app
How to connect your Misfit to the HeadUp app
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Team Challenge FAQs
How do I sign up for the Team Challenge?
How does the Team Challenge work?
How are teams created?
How many people are there in teams?
Can we change our team name?
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How to connect my Delta to the HeadUp app?
How to sync my Delta with the HeadUp app?
How do I know if my Delta has synced?
Can I connect my Delta to the app if I don't have a HeadUp account?
How do I navigate the Delta?
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HbA1c Diabetes Test Service FAQs
How do I take the Diabetes Test Servic?
What if my diabetes test comes back with a high / very high test result?
In what situations is the Diabetes Test Service not appropriate?
What can affect the results of this test?
How is HbA1c different from a Blood Glucose Test?
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3rd Party Device FAQs
Who am I buying this device from?
I’m having trouble completing the purchase
Are you sure it will work with the HeadUp Labs App?
Do I have to download the Vendor App as well?
Will HeadUp Labs send me an invoice?
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