Are you losing your ‘zen’ over your data at the moment? Here are a few tricks of the trade to get you sorted quick-smart!
Perform a fresh sync
First things first! Has your Garmin synced with HeadUp? You'll discover your last sync date at the bottom of the main HeadUp dashboard. If it's been over 4 hours since your last sync, let's give it a quick refresh.
If you're not 100% sure how to sync (You wouldn't be the first!) Just follow these simple steps:
Step 1. Force-close HeadUp so the app is not open or running in the background.
Step 2. Open the Garmin Connect app on your phone to sync your Garmin device. You'll know the sync is complete when the app displays the same step-count as your device.
Within 30 minutes of syncing, Garmin will send your data to your HeadUp account. Please allow up to 1 hour for this new data to be processed and displayed on your HeadUp graphs.
Step 3. Open HeadUp and check that the sync date displayed at the bottom of the dashboard has updated.
If your HeadUp graphs are still missing entries 2 hours after this fresh sync, then it's time to crack the whip and send us some screenshots! ? Which screenshots you say? Read on!
Contact our support team
Let's say over 2 hours has passed since you recently synced HeadUp and you notice there is still data missing, we'll use sleep for example. What to do?
Step 1. Open the Garmin Connect app on your smart phone.
Step 2. Select the Sleep category.
Step 3. Find the sleep summary for the date in question (or any date missing from the graph) and take a screenshot.
Step 4. Open HeadUp and take a screenshot of your HeadUp graph to show the day/s of the missing data.
Step 5. Contact us here with your screenshots attached.
You don't need to be Shakespeare, in fact, you can just copy-paste the template below, fill out the details and attach your screenshots. No frills, no fuss!
Subject: Missing data from my sleep graph
The email address linked to my HeadUp account is:
Have you synced HeadUp in the last 2 hours?
Day & date of missing/incomplete sleep duration:
Please attach a screenshot/s of your Garmin Connect summary for the missing days mentioned above:
Please attach a screenshot of your HeadUp sleep graph: