Is your dashboard looking as barren as a set from an old Country-Western cowboy film? Well partner, there may be a few reasons why you are yet to see your health analysis displayed in the app.

More data is required 

To provide you with an analysis of your sleep, activity, mind and heart health, we require only 1 day of data, but the more data we get the more accurate your rating. Your weight rating can be generated immediately after you enter your measurements in the app. 

Please read our FAQ How long until I receive my HeadUp Health ratings? to learn more.

It's time for a fresh sync 

If you’ve been faithfully wearing your device daily but your dashboard is still looking a bit lonely, this may be because we haven't received your data yet. This is easily fixed by performing a fresh sync between your device and its corresponding app, followed by a fresh sync in HeadUp. 

Our FAQ articles ‘How to sync your device with HeadUp’ contains a step-by-step guide on how to complete this. Click on the links below for more tips about your device: ⌚️ 

- Apple Watch

- Fitbit

- Garmin

- Misfit

- Polar

- Withings

- Suunto

- GoogleFit

Your Fitbit data permissions for HeadUp may have expired

When you created your account, you would have given permission to allow HeadUp access to your health data. The duration of this permission period ranges between 1 day to 1 year. Refreshing this setting will ensure that we have access to analyse your data and keep your account up to date.

For a step-by-step guide on how to refresh/check your data permissions please read the following FAQ How to check your Fitbit data settings