We need 14 days of step-count data within a 28-day rolling time-window to generate your Daily Step Average rating. 


You can check how many days of data we have by taking a look at your HeadUp Daily Step Average graph, just follow the instructions below.


Step 1. Open HeadUp and select the Activity category


Step 2. Select 'Daily Step Average' 


HU_-_Acitivty__no_data_.jpg


Step 3. View your 30-day graph to see how many entries are displayed.


In the example below you can see that this user has 9 days of step-count data. Another 5 days of step-count data is required before we can calculate a HeadUp Daily Step Average rating.


No_rating_30-day_steps.png


 


Already have 14 days of valid step-count data on your graph but still no rating? We'll look into it. Simply contact out support team here and please include:


1. Your email address linked to HeadUp so we can identify your account.


2. A screenshot of your HeadUp 30-day Daily Step Average graph.


 




Related content


How long until I receive my HeadUp health ratings?


How to check your HeadUp heart data


How to check your HeadUp sleep data