Do you have a sneaky suspicion that HeadUp isn’t up-to-date on all that is you? ? Feeling like you should have met those minimum data requirements for your HeadUp ratings by now?

We haven't forgotten about you (of course not!) - it's most likely that HeadUp hasn't received any new data from your Fitbit account. 

You can check this by taking a look at the sync date on the bottom of your HeadUp dashboard. This indicates when HeadUp last received new data from your Fitbit account. 




Here's how it works:

Your Fitbit watch syncs or 'sends information' to your Fitbit account every time you open the app. Within 30 minutes of this sync, Fitbit will then send your data to your HeadUp account. Please allow up to 1 hour for this new data to be processed and displayed on your HeadUp dashboard and graphs. Follow the simple steps below to perform a sync.  


Step 1. Check your Bluetooth and internet connection are turned ON

Your Fitbit watch sends data to your Fitbit account via Bluetooth, your data is then sent to HeadUp via your internet connection (3G, 4G, 5G or wifi). Therefore it’s critical that you have both your Bluetooth and internet connection turned ON. 

Step 2. Open the Fitbit app to sync your Fitbit watch

You'll know the sync has completed when the Fitbit app displays the exact same step count as your Fitbit watch.

Your Fitbit watch only sends data to Fitbit when the Fitbit app is OPEN. Be sure to open the Fitbit app on your phone a few times throughout the day. This will ensure that your new data is being sent to Fitbit (then Fitbit can send it to us!) ?

Step 3. Refresh the HeadUp app

Within 30 minutes of syncing your Fitbit watch with Fitbit, this data will be sent to your HeadUp account. If your HeadUp dashboard still shows an old sync date after doing this, simply refresh the HeadUp app by force-closing and re-opening it. Alternatively, you can log out of HeadUp and log back in. 

If you're still not seeing any new data in HeadUp after a few hours, please contact our team here and include the email address linked to your HeadUp account. We'll get to the bottom of it! ? 

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How long until I receive my HeadUp health ratings?