Mmm fresh data: syncing Delta to HeadUp
First things first! Make sure your Delta is connected to the app. See screenshots below.
Then, follow these steps to sync:
Step 1. Check your Bluetooth connection is turned ON
Your Delta sends data to your HeadUp account via Bluetooth. Therefore, it’s critical that you have your Bluetooth turned ON at all times (normally under Phone settings > Bluetooth or Settings > General > Bluetooth), so the Delta can sync regularly with the app.
Please do NOT manually connect to the Delta from your phone’s Bluetooth settings as it will cause connectivity issues. We will take care of establishing the connection, all you need to do is to have the Bluetooth on. Deal? Deal!
Step 2. Open the HeadUp app to sync
Data will automatically sync to the app each time you open the app, so long as your device and phone are nearby (within 8-10 metres [26-33 feet]).
You'll know the sync has completed when the HeadUp app updates the ‘Last Synced’ time or you can see the exact same step count as your Delta.
Be sure to open the HeadUp app on your phone a few times throughout the day. This will ensure that your new data is being sent to HeadUp. The Delta stores 3 days of data under normal use, so we recommend opening up the app every day to keep your data and ratings up to date at all times.
Step 3. Refresh the HeadUp app
If your dashboard shows an old sync date, simply refresh the HeadUp app by backgrounding and foregrounding it.
If you're still not seeing any new data in HeadUp after a few hours, you can log out of HeadUp and log back in. Alternatively, you can contact our team here and include the email address linked to your HeadUp account if the problem persists. We'll get to the bottom of it!