Are you keen as a bean to get started with HeadUp? Feeling like you should have met those minimum data requirements for your HeadUp ratings by now? 

We haven't forgotten about you (of course not!) - it could be that HeadUp hasn't received any new data from your Google Fit account yet.  

You can get started by making sure you're connected and syncing! After you have connected your Google Fit in the HeadUp settings (see screenshot below) you can follow these steps: 



Step 1. Check your Bluetooth and internet connection are turned ON 

Your tracking device sends data to your Google Fit account via Bluetooth. Your data is then sent to HeadUp via your internet connection (3G or WIFI). Therefore, it’s critical that you have both your Bluetooth and internet connection turned ON.  

Step 2. Open the Google Fit app to sync 

You'll know the sync has completed when the Google Fit app displays the exact same step count as your device. 

Be sure to open the Google Fit app on your phone a few times throughout the day. This will ensure that your new data is being sent to Google Fit (and then Google Fit can send it to us!) ? 

Step 3. Refresh the HeadUp app 

Within 30 minutes of syncing your tracking device with the Google Fit app, this data will be sent to your HeadUp account. If your HeadUp dashboard still shows an old sync date after doing this, simply refresh the HeadUp app by force-closing and re-opening it. Alternatively, you can log out of HeadUp and log back in.  

Please note, that we are currently experience intermittent issues with the Google integration and we are working on it to have it fixed asap. Don't worry, your data won't be lost. If you are still concerned or need more info, please contact our team here and include the email address linked to your HeadUp account. We'll get to the bottom of it!