We accept returns of undamaged items with original packaging within 28 days of ship date. If you are not satisfied with your purchase due to a faulty device, change of mind or incompatibility, you may ship the item back to us: 

Step 1. Contact us here

Step 2. Please include in your email:

  • The order number
  • The purchaser name
  • Your email address
  • The reason for the return

Step 3. Wait for our reply with return instructions

For defective or damaged devices purchased through the HeadUp Labs e-store a full refund will be credited back. We will also issue a pre-paid return shipping label sent to you via email.

For change of mind or device incompatibility returns, a refund (less the postage and handling cost) will be credited back. Find more out about refunds here.