You can cancel your order any time before your order status changes to ‘Dispatched’ and you receive the shipping confirmation email from us. To cancel an order:
Step 1. Email support@headuplabs.com
Step 2. Please include in your email:
- The order number
- The purchaser name
- An email address
Step 3. Wait for our reply with return instructions
A full refund will be credited back to the card used in the purchase transaction. You should expect to receive your refund within 14 days.