App FAQs

Why use HeadUp?
We know that your health isn’t compartmentalised, it’s interconnected. How does your step count affect your mood? How does your BMI affect your sleep effici...
Tue, 4 May, 2021 at 12:36 PM
Understanding your HeadUp dashboard and health ratings
HeadUp provides you with evidence-based scientific analysis of your health in the here and now. As part of our user-friendly design, we provide you with sim...
Tue, 4 May, 2021 at 12:36 PM
Navigating your HeadUp dashboard
Your HeadUp dashboard gives you an overview of your current health ratings and provides you with easy access to your detailed summary pages. Select a healt...
Thu, 22 Oct, 2020 at 12:38 PM
How long until I receive my HeadUp health ratings? 
We don’t like jumping to conclusions. In most cases, we only need 1 day of data in order to provide you with a rating but of course, the more data we get t...
Tue, 4 May, 2021 at 12:39 PM
Where did my rating go?!
We don’t know about you, but the game of hide-and-seek was one of our favourites when we were kids. In fact it’s been far too long since we last played. (Ar...
Thu, 9 Sep, 2021 at 10:41 AM
Why is my insight different to my rating?
If you're reading this then you've probably noticed a difference between the information displayed on your summary pages compared to the information...
Thu, 22 Oct, 2020 at 10:43 AM
I haven't received any check-in notifications
Our mood check-ins are a favourite feature for our HeadUp users; not only are they quick and easy to complete, they also give you an opportunity to take a w...
Thu, 22 Oct, 2020 at 12:35 PM
I think my HeadUp account is missing data
Is your dashboard looking as barren as a set from an old Country-Western cowboy film? Well partner, there may be a few reasons why you are yet to see your h...
Wed, 8 Sep, 2021 at 5:17 PM
I'm missing data on my HeadUp graphs (Garmin)
Are you losing your ‘zen’ over your data at the moment? Here are a few tricks of the trade to get you sorted quick-smart!  Perform a fresh sync  Fir...
Tue, 4 May, 2021 at 12:45 PM
My Apple Watch is not syncing with HeadUp
Do you feel like HeadUp is giving you the cold shoulder? Is your dashboard looking like our office coffee pot at 10am (completely empty!)? If so the...
Wed, 21 Oct, 2020 at 4:24 PM