3rd Party Device FAQs
HeadUp Labs has provided you, our member with the opportunity to purchase a product from one of our device Vendors at a member’s discount price (where appli...
Tue, 27 Oct, 2020 at 3:08 PM
In this instance we ask you to contact the Vendor’s support team and troubleshoot the problem.
Tue, 27 Oct, 2020 at 3:09 PM
A definite yes! We only partner with Vendors that we have successfully integrated with. If you have any issues connecting your new device with the HeadUp La...
Tue, 27 Oct, 2020 at 3:12 PM
Please follow the advice and instructions from the Vendor. Their App maybe required for registration and/or updates.
Tue, 27 Oct, 2020 at 3:19 PM
No. Not for any purchases made through our Vendor partners.
Tue, 27 Oct, 2020 at 3:19 PM
Mm, that's a bummer! Let's try to resolve this. In the first instance contact HeadUp Labs Support here and we will troubleshoot the discount code ...
Tue, 27 Oct, 2020 at 3:15 PM
Like most online purchases, you will receive a tax invoice direct from the Vendor you have purchased from.
Tue, 27 Oct, 2020 at 3:19 PM
At this stage our partnerships are only available in the UK.
Tue, 27 Oct, 2020 at 3:18 PM
We haven’t developed partnerships outside the UK, yet.
Tue, 27 Oct, 2020 at 3:20 PM
Please contact the Vendor for any enquiries around this device. However for connectivity issues contact our support team here. Also all warranty cond...
Tue, 27 Oct, 2020 at 3:23 PM