3rd Party Device FAQs

Who am I buying this device from?
HeadUp Labs has provided you, our member with the opportunity to purchase a product from one of our device Vendors at a member’s discount price (where appli...
Tue, 27 Oct, 2020 at 3:08 PM
I’m having trouble completing the purchase
In this instance we ask you to contact the Vendor’s support team and troubleshoot the problem.
Tue, 27 Oct, 2020 at 3:09 PM
Are you sure it will work with the HeadUp Labs App?
A definite yes! We only partner with Vendors that we have successfully integrated with. If you have any issues connecting your new device with the HeadUp La...
Tue, 27 Oct, 2020 at 3:12 PM
Do I have to download the Vendor App as well?
Please follow the advice and instructions from the Vendor. Their App maybe required for registration and/or updates. 
Tue, 27 Oct, 2020 at 3:19 PM
Will HeadUp Labs send me an invoice?
No. Not for any purchases made through our Vendor partners.
Tue, 27 Oct, 2020 at 3:19 PM
My voucher code doesn’t work, who do I contact?
Mm, that's a bummer! Let's try to resolve this. In the first instance contact HeadUp Labs Support here and we will troubleshoot the discount code is...
Tue, 27 Oct, 2020 at 3:15 PM
How do I track my order?
Like most online purchases, you will receive a tax invoice direct from the Vendor you have purchased from.
Tue, 27 Oct, 2020 at 3:19 PM
Why can I only buy this product in British Pound?
At this stage our partnerships are only available in the UK.
Tue, 27 Oct, 2020 at 3:18 PM
Why can’t I buy this product if I’m outside the UK?
We haven’t developed partnerships outside the UK, yet. 
Tue, 27 Oct, 2020 at 3:20 PM
What if I need help with the Vendor Product? Do I contact HeadUp Labs or the Vendor?
Please contact the Vendor for any enquiries around this device. However for connectivity issues contact our support team here. Also all warranty cond...
Tue, 27 Oct, 2020 at 3:23 PM